FAQS

We have combined the most widely used services and amenities into the Daily Resort Amenity Fee for guests to enjoy throughout their stay.

The Resort Amenity Fee applies to all reservations, is a nightly charge of $45 USD* plus taxes, per occupied room per night and the fee, taxes, and inclusions are subject to change at any time without notice. 

Features included with the Resort Amenity Fee:

• Resort Wide Wi-Fi
• Big Island Roasters Coffee & Hobbs Tea Co
• Beach Candy Waikiki Credits
• Poolside Wellness Activities
• Fitness Center
• Discounted Pool Cabana Rentals
• Unlimited Local Phone Calls (60 min per stay for Long Distance & International)
• Insider Access to Neighborhood Discount Perks
• Nightly Pau Hana
• Refillable Bottled Water
• Access to FIT Waikiki @ Alohilani Resort

The following credit cards are accepted to guarantee rooms and make room payments: American Express, Carte Blanch, Diners Club, Visa, MasterCard, Discover Card, and Japan Credit Bureau.

Valid forms of payment include: credit card, debit card, cash and travelers cheques. Please be advised that personal checks are not an acceptable form of payment.  Please note, if a debit card is used to either guarantee your reservation or used as the final method of payment, the authorized funds per the above, will be held until after you checkout. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Note: If accommodations will be guaranteed by someone other than the registered guest, please contact our Reservations Office at (808) 941-7777 to complete a credit card authorization form. Completed forms must be received at least 72 hours prior to the registered guest’s arrival date. If sufficient payment is not received by this time,  the reservation may be subject to cancellation without notice and cancellation penalties will apply.  

A valid credit card is required to guarantee and secure your online reservations. The credit card provided will be charged if you have requested a pre-paid room, or if the cancellation policy for your reservation applies. This card must be presented upon check in, along with a valid photo identification of the cardholder and registered hotel guest. Additional documentation may be required of guests for payment details and explanation of policies to ensure a safe and secure visit. The name on the credit card provided must match the name of the registered hotel guest. On the day of arrival, the hotel will pre-authorize your credit card to ensure sufficient funds are available to cover the charges for your entire stay. In addition, a refundable incidental authorization may also be required upon check-in. For reservations confirmed with 7 nights or longer, it is our company policy to settle all charges every 7th day during your stay. Should the credit card decline or be invalid, another form of payment will be required or the reservation may be subject to cancellation without notice.

Children 17 years and under staying with an accompanying adult utilizing existing bed(s) are at no additional charge. Cribs are complimentary upon request and availability.

Additional Guest / Rollaway Bed Charges are $100 USD plus taxes per additional guest (18 years of age and older), or for a rollaway bed per night (maximum 1 per room where applicable). Maximum guests permitted for each guest room is four in rooms with 2 beds and maximum of three guests in rooms with a king bed. Rollaway bed may not be permitted for certain room configurations. Charges subject to change without notice.

Unless otherwise specified on the rate selected, hotel must be notified of modifications or cancellations at least 3 days prior to your scheduled arrival date to avoid a charge of one night’s room rate plus general excise tax. A fee will subsequently be processed on your credit card provided at time of booking. Non-refundable rate programs require full pre-payment at time of booking in USD and forfeit any deposits and payments made for cancellations and modifications; a full stay charge will be applied. Any modifications to dates of stay will be subject to the best available rate. Deposit and cancellation requirements may vary for special rates, events and holidays.

Special rates do not apply to group bookings of 10 or more rooms and are based on arrival date and length of stay. Should you decide to depart before the minimum length-of-stay requirement is fulfilled, rates will revert to the current prevailing rate.

All rates are subject to Hawaii State Excise Tax of 4.712% and Transient Accommodations Tax of 13.25%. Taxes subject to change without notice.

All are rates are quoted and collected in USD only.

851 8th Avenue New York, NY 10019, in between W 52nd and W 51st streets in Hell's Kitchen.

(212) 581-4100

Check in is at 4pm and check out is at 11am.

Early check in is based on availability. There is an option to upgrade in the welcome email. This may also be available at check in.

Guests can check out late, based on availability as deemed by front desk and management. Guaranteed late check out based on availability for a fee.

$100.00 USD per night.

No, you must provide a credit card.

You must be 21 years or older to check in. 

Yes. Accessible rooms may be selected online or over the phone while making the reservation.

Yes, Romer Hell’s kitchen offers connecting guest rooms and you may place that request while making your reservation. This request is based on availability and cannot be guaranteed.

This will depend on the reservation. Some reservations are non-refundable. Some have 24-72 hours cancellation windows. You may inquire about this when making your reservation. 

Group reservations, corporate rates, and meeting spaces inquiries can be requested by emailing hellskitchensales@romerhotels.com.

The urban fee includes free 2-hour use of Unlimited Biking, free access to Crunch Gym at the 54th St and 8th Avenue location, free access to Sonic Yoga's online streaming classes, enhanced high speed WI-FI, local/ong distance calls, printing services, and exclusive neighborhood perks and events for guests.

Our Neighborhood Cafe, a grab-n-go style coffee bar, is open from 7am – 3pm daily, offering a variety of coffee drinks and pastries from Hell's Kitchen locals: Afficionado Coffee, Amy's Bread and Criollas Baked Empanadas.

Our speakeasy restaurant and piano bar will be opening in early 2024. 

No, in-room dining is not available at Romer Hell's Kitchen. 

Romer Waikīkī at The Ambassador is located at 2040 Kuhio Ave, Honolulu HI, 96815. Our phone number 808-941-7777.

Valet parking is offered at $47.00 per day.

We do not have shuttle service from the airport, however shuttle service is available. We highly recommend our airport transportation partner, Robert’s Hawaii for shuttle service to and from the hotel and Daniel K. Inouye Honolulu International Airport (HNL). For more information, visit our partner website for pricing and details

We currently have no on site vehicle rental. We are happy to help you make those arrangements, please visit the front desk in the lobby for assitance. 

We currently have no vehicle charging stations available on property.

Yes, it’s a $100 fee per stay at check-in. For additional information, please review and fill out our pet policy form.

1 pet per room is allowed (dogs and cats only) of 50 lbs. max.

Guest will have to sign a waiver at the arrival date at the front desk.

Service animals are not subject to any fee.

Pets not allowed in food-service areas.

We don't allow pet in our suites.

An additional $100 hold is placed on your credit card at check-in in case of damage caused by your pet. If extra cleaning is required in your room following your check out, guests are subject to a $250 fee.

Small packages and boxes can be sent to the hotel in advance of your arrival and throughout your stay. Storage fees apply, depending on the amount of packages delivered. 

We are happy to connect you with an local gift basket maker to create your personal amenity or gift. Please contact our Ambassador, Ramona Sidlo, rsidlo@romerhotels.com, to make arrangements.

Our Concierge will be pleased to help you plan your activities. Once your room is booked, please send any questions or requests to: rsidlo@romerhotels.com.

Check-in time is 3:00 p.m.
Check-out time is 11:00 a.m.

Express check out is available.

Late check-out or early check-in is by request only and based on availability and current day’s occupancy. Late check-out or early check-in fees may apply and equate to an additional night’s charge. Please inquire with the front desk for details.

Favorite Son (opening Spring of 2024).

This hotel is 100% non-smoking.

The front desk team will gladly print documents for guests.

Yes, guest’s packages will only be accepted if the name is on the reservation.

No, there is no cost to hold packages at the hotel.

Yes, valet only. The cost is $65 daily for a standard car, with no in and out privileges. Guests parking charges will be added to the hotel folio.

Guests must validate their parking ticket at the hotel front desk by paying for parking services and presenting a printed folio to the garage attendant.

Yes, we offer electric vehicle charging stations.