FAQs

851 8th Avenue New York, NY 10019, in between W 52nd and W 51st streets in Hell's Kitchen.

(212) 581-4100

Check in is at 4pm and check out is at 11am.

Early check in is based on availability. There is an option to upgrade in the welcome email. This may also be available at check in.

Guests can check out late, based on availability as deemed by front desk and management. Guaranteed late check out based on availability for a fee.

$100.00 USD per night.

No, you must provide a credit card.

You must be 21 years or older to check in. 

Yes. Accessible rooms may be selected online or over the phone while making the reservation.

Yes, Romer Hell’s kitchen offers connecting guest rooms and you may place that request while making your reservation. This request is based on availability and cannot be guaranteed.

This will depend on the reservation. Some reservations are non-refundable. Some have 24-72 hours cancellation windows. You may inquire about this when making your reservation. 

Group reservations, corporate rates, and meeting spaces inquiries can be requested by emailing hellskitchensales@romerhotels.com.

The urban fee includes free 2-hour use of Unlimited Biking, free access to Crunch Gym at the 54th St and 8th Avenue location, exclusive perks at neighborhood businesses, enhanced high speed WI-FI, local/long distance calls, printing services, and exclusive neighborhood perks and events for guests.

This is a non-smoking hotel including cigarettes, e-cigarettes and vapes. There will be a fee added to your folio at check-out if smoke is detected in the rooms. 

Our Neighborhood Cafe, a grab-n-go style coffee bar, is open daily offering a variety of coffee drinks and pastries from Hell's Kitchen locals: Afficionado Coffee, Amy's Bread, and local beer and wine! OPEN: Sunday - Tuesday 6am-5pm, Wednesday - Saturday 6am -7pm. 

Our piano bar, So & So's is open Tuesday - Saturday from 5pm. We're open for reservations or walk-ins. Live entertainment nightly.  

No, in-room dining is not available at Romer Hell's Kitchen. 

Yes, it’s a $150 fee per stay at check-in. For additional information, please review and fill out our pet policy form.

1 pet per room is allowed (dogs and cats only) of 50 lbs. max.

Guest will have to sign a waiver at the arrival date at the front desk.

Service animals are not subject to any fee.

Pets not allowed in food-service areas.

We don't allow pet in our suites.

An additional $100 hold is placed on your credit card at check-in in case of damage caused by your pet. If extra cleaning is required in your room following your check out, guests are subject to a $250 fee.

The front desk team will gladly print documents for guests.

Yes, guest’s packages will only be accepted if the name is on the reservation.

No, there is no cost to hold packages at the hotel.

Yes, valet only. The cost is $65 daily for a standard car, with no in and out privileges. Guests parking charges will be added to the hotel folio.

Guests must validate their parking ticket at the hotel front desk by paying for parking services and presenting a printed folio to the garage attendant.

We offer daily passes to our neighborhood fitness facility Crunch, just 2 blocks away. The gym is equipped with 3 floors of equipment in addition to sauna access. Just ask the front desk if you'd like a pass!