FAQs
Our Frequently Asked Questions
Location & Transportation
All are rates are quoted and collected in USD only.
Romer House is located at 415 Nāhua St, Honolulu, HI 96815.
Valet parking is offered at $55 USD* plus tax per day.
We do not have a shuttle service from the airport, however, a shuttle service is available. We highly recommend our airport transportation partner, Robert’s Hawaii for shuttle service to and from the hotel and Daniel K. Inouye Honolulu International Airport (HNL). For more information, visit our partner website for pricing and details.
We currently have no on-site vehicle rental. We are happy to help you make those arrangements, please visit the front desk in the lobby for assistance.
We currently have no vehicle charging stations available on the property.
Guest Services
Small packages and boxes can be sent to the hotel in advance of your arrival and throughout your stay. Storage fees apply, depending on the amount of packages delivered.
We are happy to help you please contact our Aloha Ambassador [email protected] to make arrangements.
Our Concierge will be pleased to help you plan your activities. Once your room is booked, please visit our partner's page Blue Hawaiian Activities.
This hotel is 100% non-smoking.
Romer House is committed to providing its guests and associates with a smoke free environment. Smoking tobacco, pipes, vapes, e-cigarettes and marijuana is strictly prohibited within the hotel. By booking through this website, you acknowledge that the hotel has installed smoking detection sensors in its rooms. These sensors enable hotel management to respond to smoking events without disrupting your stay. You hereby agree and consent to the use of such sensor in your room and acknowledge and agree that it is 100% privacy compliant and required by the hotel to ensure a smoke-free stay for all guests. By acknowledging the foregoing, you agree to waive any future claims related to the presence of the sensor in a room you may book. Tampering with the sensor is strictly prohibited.
Bell services are available for luggage delivery and storage. Inquire through the front desk or directly at the Bell and Valet station.
Reservations
We have combined the most widely used services and amenities into the Daily Resort Amenity Fee for guests to enjoy throughout their stay.
The Daily Resort Amenity Fee applies to all reservations, is a nightly charge of $48 USD* plus taxes, per occupied room per night and the fee, taxes, and inclusions are subject to change at any time without notice.
Features included with the Daily Resort Amenity Fee:
- (2) Bottled Water at arrival
- Hotel Wide Wi-Fi
- Big Island Roasters Coffee in Room
- 15% Off Dining Experiences On Property
- (3) Daily Beach Candy Waikiki Credits
- Access to Fit Waikīkī Health & Wellness Club (located inside 'Alohilani Resort Waikiki Beach)
- Poolside Wellness Activities
- Discounted Pool Cabana Rentals
- Unlimited Local Phone Calls (60 min per stay for Long Distance & International)
- Insider Access to Neighborhood Discount Perks
The following credit cards are accepted to guarantee rooms and make room payments: American Express, Diners Club, Visa, MasterCard, Discover Card, and Japan Credit Bureau.
Valid forms of payment include credit cards, debit cards, and cash. Please be advised that personal checks and cash are not acceptable forms of payment. Please note, if a debit card is used to either guarantee your reservation or as the final payment method, the authorized funds per the above will be held until after you checkout. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution. The hotel will not be responsible for any resulting fees or charges.
Note: If accommodations will be guaranteed by someone other than the registered guest, please contact our Reservations Office at (808) 941-7777 to complete a credit card authorization form. Completed forms must be received 72 hours before the registered guest’s arrival date. If sufficient payment is not received by this time, the reservation may be subject to cancellation without notice, and cancellation penalties will apply.
A valid credit card is required to guarantee and secure your online reservations. The credit card provided will be charged if you have requested a pre-paid room, or if the cancellation policy for your reservation applies. This card must be presented upon check-in, along with a valid photo identification of the cardholder and registered hotel guest. Additional documentation may be required of guests for payment details and an explanation of policies to ensure a safe and secure visit. The name on the credit card provided must match the name of the registered hotel guest. On the day of arrival, the hotel will pre-authorize your credit card to ensure sufficient funds are available to cover the charges for your entire stay. In addition, a refundable incidental authorization may also be required upon check-in. For reservations confirmed with 7 nights or longer, it is our company policy to settle all charges every 7th day during your stay. Should the credit card decline or be invalid, another form of payment will be required or the reservation may be subject to cancellation without notice.
Unless otherwise specified on the rate selected, the hotel must be notified of modifications or cancellations at least 3 days before your scheduled arrival date to avoid a charge of one night’s room rate plus general excise tax. A fee will subsequently be processed on your credit card provided at the time of booking. Non-refundable rate programs require full pre-payment at the time of booking in USD and forfeit any deposits and payments made for cancellations and modifications; a full stay charge will be applied. Any modifications to dates of stay will be subject to the best available rate. Deposit and cancellation requirements may vary for special rates, events, and holidays.
Special rates are based on arrival date and length of stay. Should you decide to depart before the minimum length-of-stay requirement is fulfilled, rates will revert to the current prevailing rate. Packages and special promotions do not apply to group bookings. Please contact [email protected] if you’re staying for a month or longer.
All rates are subject to the Hawaii State Excise Tax of 4.712% and Transient Accommodations Tax of 14%. Taxes are subject to change without notice.
Check-in time is 3:00 p.m.
Check-out time is 11:00 a.m.
Express checkout is available.
Late check-out or early check-in is by request only and based on availability and current day’s occupancy. Fees may apply, up to an additional night’s charge. Please inquire with the front desk for details.
Yes, pets are welcomed at Romer House Waikīkī
A fee of $150 per reservation will apply, and a credit card deposit of $100 and signed waiver will need to be completed at check-in.
Service animals are not subject to any additional fees. One pet per room is allowed (dogs and cats only), up to 50lbs max.
Additional restrictions apply.
We will be happy to quote group rates for 10 or more rooms. Please see our Meeting & Events tab for more information and let us know what your group needs are at [email protected]. Packages and special promotions do not apply to group bookings.
No, cash is not accepted as a form of payment and/or security deposit. All payments and security deposits must be paid via a valid credit/debit card.
The Lei Stand
The Lei Stand offers a curated menu of pupus (Hawaiian-style small plates) designed to pair perfectly with its cocktail program.
Yes, The Lei Stand features select vegetarian-friendly dishes. Guests are encouraged to ask the team about current plant-based offerings.
The Lei Stand specializes in small plates and shareable bites rather than full entrées, making it ideal for light dining and social evenings.
Yes, guests can enjoy both food and drinks directly at the bar or in the lounge seating areas.
The Lei Stand’s menu is inspired by Hawaiʻi’s flavors and culture, incorporating locally influenced ingredients and island-inspired dishes.
Food service hours may vary, but small bites are typically available during evening operating hours. It’s best to check the latest dining schedule before visiting.
Dining
Reservations are recommended for dinner and busier evenings, especially on weekends. If you’re stopping by earlier in the day or just coming in for drinks, walk-ins are usually easy to accommodate.
Yes, All of our dining restaurants & bars welcomes both hotel guests and visitors. Whether you’re meeting friends, stopping in for a drink, or planning a night out, the spaces are open to anyone looking to experience the hotel’s dining and social scene.
The atmosphere is relaxed and reflects Waikiki’s style, easygoing during the day and slightly more dressed up in the evening. There’s no formal dress code in any of our dining venues.
Offers
Some offers may include waived or reduced resort fees, while others include added perks like welcome drinks or exclusive savings. Be sure to review the details of each offer before booking to see what’s included with your stay.
Romer House Waikiki regularly offers extended stay and multi-night savings designed for guests planning a longer stay in Honolulu. These offers are ideal if you’re looking to spend more time exploring Waikiki while saving on nightly rates.
Yes, Romer House Waikiki offers exclusive kamaʻāina savings for Hawaii residents throughout the year. Eligible guests can enjoy special local rates and added perks with valid Hawaii ID at check-in.
Most hotel offers cannot be combined with additional discounts or third-party promotions. We recommend reviewing the terms of each package or offer for full booking details and eligibility.
Yes, Romer House Waikiki frequently updates its hotel deals and vacation packages throughout the year. Seasonal offers, limited-time specials, and exclusive promotions are added regularly, so it’s worth checking back before booking your Waikiki stay.
Packages and offers may include discounted room rates, suite upgrades, dining perks, welcome amenities, or seasonal inclusions depending on the promotion. Available inclusions vary throughout the year.
