FAQs

We have combined the most widely used services and amenities into the Daily Amenity Fee for guests to enjoy throughout their stay.

The Daily Amenity Fee applies to all reservations, is a nightly charge of $45 USD* plus taxes, per occupied room per night and the fee, taxes, and inclusions are subject to change at any time without notice. 

Features included with the Daily Amenity Fee:

• Enjoy your First Sip on us at Favorite Son
• In Room Coffee and Tea
• Refillable Water Bottles (2) + Hotel Water Stations
• Fitness Center
• Beach Candy Rental Gear
• Daily Bike Rentals
• Wellness Classes
• Exclusive Neighborhood Perks Program
• Hi Speed Wi-Fi
• Unlimited local calls
• International calls (up to 60 minutes gratis)
• Access to FIT Waikiki
• 10% Off at Izakaya 855-Aloha at Romer House Waikiki

The following credit cards are accepted to guarantee rooms and make room payments: American Express, Carte Blanch, Diners Club, Visa, MasterCard, Discover Card, and Japan Credit Bureau.

Valid forms of payment include: credit card, debit card, cash and travelers cheques. Please be advised that personal checks are not an acceptable form of payment.  Please note, if a debit card is used to either guarantee your reservation or used as the final method of payment, the authorized funds per the above, will be held until after you checkout. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Note: If accommodations will be guaranteed by someone other than the registered guest, please contact our Reservations Office at (808) 941-7777 to complete a credit card authorization form. Completed forms must be received at least 72 hours prior to the registered guest’s arrival date. If sufficient payment is not received by this time,  the reservation may be subject to cancellation without notice and cancellation penalties will apply.  

A valid credit card is required to guarantee and secure your online reservations. The credit card provided will be charged if you have requested a pre-paid room, or if the cancellation policy for your reservation applies. This card must be presented upon check in, along with a valid photo identification of the cardholder and registered hotel guest. Additional documentation may be required of guests for payment details and explanation of policies to ensure a safe and secure visit. The name on the credit card provided must match the name of the registered hotel guest. On the day of arrival, the hotel will pre-authorize your credit card to ensure sufficient funds are available to cover the charges for your entire stay. In addition, a refundable incidental authorization may also be required upon check-in. For reservations confirmed with 7 nights or longer, it is our company policy to settle all charges every 7th day during your stay. Should the credit card decline or be invalid, another form of payment will be required or the reservation may be subject to cancellation without notice.

Children 17 years and under staying with an accompanying adult utilizing existing bed(s) are at no additional charge. Cribs are complimentary upon request and availability.

Additional Guest / Rollaway Bed Charges are $40 USD plus taxes per additional guest (18 years of age and older), or for a rollaway bed per night (maximum 1 per room where applicable). Maximum guests permitted for each guest room is four in rooms with 2 beds and maximum of three guests in rooms with a king bed. Rollaway bed may not be permitted for certain room configurations. Charges subject to change without notice.

Unless otherwise specified on the rate selected, hotel must be notified of modifications or cancellations at least 3 days prior to your scheduled arrival date to avoid a charge of one night’s room rate plus general excise tax. A fee will subsequently be processed on your credit card provided at time of booking. Non-refundable rate programs require full pre-payment at time of booking in USD and forfeit any deposits and payments made for cancellations and modifications; a full stay charge will be applied. Any modifications to dates of stay will be subject to the best available rate. Deposit and cancellation requirements may vary for special rates, events and holidays.

Special rates are based on arrival date and length of stay. Should you decide to depart before the minimum length-of-stay requirement is fulfilled, rates will revert to the current prevailing rate. Packages and special promotions do not apply to group bookings. Please contact hello@romerwaikiki.com if you’re staying for a month or longer.

All rates are subject to Hawaii State Excise Tax of 4.712% and Transient Accommodations Tax of 13.25%. Taxes subject to change without notice.

All are rates are quoted and collected in USD only.

We will be happy to quote group rates for 10 or more rooms. Please see our Meeting & Events tab for more information and let us know what your group needs are at groups@romerwaikiki.com. Packages and special promotions do not apply to group bookings.

Yes, pets are welcomed at Romer Waikīkī at the Ambassador.

A fee of $100 per reservation will apply, and a credit card deposit of $100 and signed waiver will need to be completed at check-in. One pet per room is allowed (dogs and cats only), up to 50lbs max.

Service animals are not subject to any additional fees unless damages occur. Documentation is not required.

Additional restrictions apply.  

Romer Waikīkī at The Ambassador is located at 2040 Kuhio Ave, Honolulu HI, 96815. Our phone number 808-941-7777.

Valet parking is offered at $51.00 per day.

Hourly parking is available at $20 per hour. 

We do not have shuttle service from the airport, however shuttle service is available. We highly recommend our airport transportation partner, Robert’s Hawaii for shuttle service to and from the hotel and Daniel K. Inouye Honolulu International Airport (HNL). For more information, visit our partner website for pricing and details

We currently have no on site vehicle rental. We are happy to help you make those arrangements, please visit the front desk in the lobby for assitance. 

We currently have no vehicle charging stations available on property.

Small packages and boxes can be sent to the hotel in advance of your arrival and throughout your stay. Storage fees apply, depending on the amount of packages delivered. 

We are happy to connect you with an local gift basket maker to create your personal amenity or gift. Please contact our Ambassador, Ramona Sidlo, rsidlo@romerhotels.com, to make arrangements.

Our Concierge will be pleased to help you plan your activities. Once your room is booked, please send any questions or requests to: hello@romerwaikiki.com.

Check-in time is 3:00 p.m.
Check-out time is 11:00 a.m.

Express check out is available.

Late check-out or early check-in is by request only and based on availability and current day’s occupancy. Late check-out or early check-in fees may apply and equate to an additional night’s charge. Please inquire with the front desk for details.

Favorite Son (opening Spring of 2024).

This hotel is 100% non-smoking.  A  $350 smoke elimination fee will apply for violations of this policy.

Bell services are available for luggage delivery and storage. Inquire through the front desk or directly at the Bell and Valet station.

The Romer Waikiki at the Ambassador offers a fitness center, with 24 access included as part of the the daily resort amenity fee.